Where are your frames made?
Our frames are handmade locally in the United States.
What are your frames made out of?
All of our frames are made to order using premium materials. The frames are made of solid wood with a variety of finishes. We use 2.5mm scratch resistant glass with all the frames and acid free white matting. Each image is printed on professional Luster photo paper for a soft satin finish and mounted on acid free foam board. We finish off each frame by sealing it with kraft paper and make sure to include the necessary hanging hardware so that your frame is ready to hang right out of the box.
Will I be able to hang them?
Yes, all of our frames come with a hanging wire or a saw tooth hanger.
Can I order a standing frame?
Yes. All small frames have the option of being standing on checkout.
What frame sizes do you offer?
We offer a huge variety of frame sizes. The best way is to preview them with your photo. Here are some common options:
Small: 9"x9", 10"x10", 11"x11", 7"x9", 8"x10" 9"x11"
Medium: 14"x14" 11" x13", 11" x14", 12"x16"
Large: 21"x21", 23"x23", 14"x18", 18"x22"
Mini (app exclusive): 5"x7", 6"x6", 6"x8"
Will I be able to change the pictures in my frame?
Our frames are professionally sealed with paper backing, so we advise against changing the photo yourself.
Do you do collages?
The Keepsake iPhone app does have a collage creation feature for 2-200 images. The Keepsake Android app and website do not have a collage creation functionality, but if you have a collage saved on your phone you can open it in Keepsake. There are some great free apps you can use to create collages and then save them to your camera roll. One that we recommend is Layout
Can you add a label to my print?
On the Keepsake iPhone app there is an option to create a caption frame. We don’t currently have an option to add labels on the website or Android app. However, if this is a gift you can include a gift note with your frame so the recipient will know who it’s from.
What payment options do you offer?
We accept all major credit cards and within our iPhone app we also accept Apple Pay.
Is shopping with you secure?
Yes it is. We use a trusted third party payment processor (https://stripe.com/) that is used by many major retailers.
How do I change or cancel my order?
Please contact us immediately at firstname.lastname@example.org if you need to change or cancel your order.
How do I change shipping address?
Please contact us at email@example.com if you need to change your shipping address. Once your order has shipped we will be unable to make any changes.
There is an unwanted object in my photo, can you photoshop it out for me?
We currently don’t offer photo editing, so your finished print will look exactly like the preview that you receive in the order confirmation email.
This is a matter of personal preference. The iPhone app is great for quickly framing your favorite photos direct from you phone. It has other great features such as a canvas gallery wraps. In general we suggest you order from your device that has the original highest quality image.