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Career Opportunities
Keepsake is revolutionizing custom framing.
From your phone or computer you can order high quality framed prints delivered right to your door for remarkably fair prices.
We are a small startup where the right person will have a very big impact. Come join our team!
Customer Success Associate (Remote - Full Time)
As a Customer Success Associate, you will be on the front line enhancing the Keepsake experience for each customer. You understand all the ins and outs of our app and the service we provide, and appreciate going above and beyond to delight people and solve their problems. You are essentially a voice of Keepsake and will have a huge impact!
About the role:
This is a full-time position
Work from home
You will be open to working weekends and increased hours during our peak season from November 25th to December 20th
A day in the life:
Provide the best support and communication for our customers via email; Respond to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate
Have positive exchanges with customers to help build relationships and deepen the connection to our brand
Recognize customer trends or issues and collaborate with internal teams on solutions to improve the customer experience
Proactively reach out to customers to increase engagement
Participate in testing new features and app releases
Strategize and execute on new methods for customer success and relationship building
Desired Skills and Experience:
You have obtained a bachelor's degree
You have excellent written communication skills and can relay information clearly, concisely and thoughtfully
You are an entrusted problem-solver and take ownership in the work that you do
You have a willingness to take on new challenges and always keep a positive attitude
You have a passion for going above and beyond to delight people
You thrive in an at-home work environment and can manage your time accordingly
You have a strong desire to work with a tight-knit team at a small, growing startup
Bonus Skills:
You’ve played around with Photoshop and/or understand simple photo editing
Every time a customer reaches out to us it is an opportunity to exceed expectations and create a positive, memorable impression. We cherish these opportunities and know that the right person will have a really big impact. Depending on our current staffing situation we will either consider CS applications immediately, or hold them until the time is right. For more information on our current hiring needs contact support@keepsakeframes.com; and if you have a strong interest in working for a growing startup and you have a passion for customer engagement, please submit an application via this form.
